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FAQs
Please click on the reset password option and you will receive an email on your registered email address within 10-15 minutes. Kindly click on reset password to change it.
Kindly note that it is an auto-generated email which can go in your junk/spam folder too.
- Gateway: PAYTM
- Debit Card
- Credit Card
- Netbanking
- UPI
- Wallets: PAYTM, PhonePe, FreeCharge,
- Cash on delivery (COD)
Apply the coupon during checkout and you can check out the Best offers on product page and then before proceeding to place the order.
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.
We have free shipping.
Please tap on ‘Account’ section and select the order, it will re-direct you to the page where there will be an option of Tracking.
OR you can check using link https://shreyakreatives.com//order-tracking/
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.
Order can be canceled within 6 hours of order placing by contact our customer care on email: prashasti1703@gmail.com or WhatsApp on (+91) 8707003136
For PREPAID orders, refund will get initaited within 48 working hours post which the amount shall reflect within 7 working days in your source account.
You can simply contact our customer care on email: support@berrylush.com or WhatsApp on +918707003136 or call us on +918707003136
ShreyaKreatives’s returns and exchange policy gives you an option to return or exchange items purchased on ShreyaKreatives for any reason within 30 days from the date of the delivery. We only ask that you don’t use the product and preserve its original condition, tags, and packaging. There are two ways to return the product to us:
Pick up: We offer a free pick up service in case your pin code is serviceable.
Self-Ship: If we don’t offer a pick up at your location. In such cases, we will reimburse the shipping cost provided the product meets the return policy and you have to share scan copy of the courier receipt with us.
Note: All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
Pickup will happen within 72 working hours of raising the request, the field agent will do a quality check and if successful check, he will provide you the pickup confirmation via message or receipt (paper slip).
Applicable refund for exchange will be trigger post successful pick of original item from you.
Post pickup in case of PREPAID oder Return, the refund will get processed within 72 working hours which shall reflect within 7 working days in your source account.
Post pickup in case of COD order Return, the amount will relfect within 72 working hours which shall reflect within 7 working days in your Bank account or UPI ID.
Kindly reach out to us within 48 hours of delivery on email: prashasti1703@gmail.com or WhatsApp on +918707003136 or call us on +918707003136, post that it will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
Please do not use the item for which claim is being raised.
You may be required to share information with us like, short description of the case (A few questions will be asked to help us understand the scenario).
The snapshots of the packet (inside/out and try to cover the sides which look tampered/damaged as per the Users).
The refund for prepaid/Cash on delivery orders will be done after the investigation.
You may not be liable for a refund, if he/she falls in any of the scenarios stated below:
Failure to provide adequate information about the case.
Failure to provide snapshots of the packet and box(if any).
If contacted after 48 hours.
You must not dispose of the packaging for 3-4 days post delivery. We might need to pick-up your packaging for investigation at our end.
You have used the item for which claim was raised.
In case of a component missing from a multi-component item, only exchange option would be provided basis serviceability and product type.
You can click on the following link to raise a return or exchange request on https://shreyakreatives.com//contact/ or You can simply contact our customer care on email: prashasti1703@gmail.com or WhatsApp on +918707003136 or call us on +918707003136
The address is-
ShreyaKreatives
G-110, sector-9
201031 Noida, UP
You have to share scan copy of the courier receipt with us for the reimbursement of the shipping charges.
If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
Sorry, currently we do not have this provision. In future, if we are offering such service, you will receive a communication from our end.
There are some terms and conditions as mentioned below.
1. You cannot resell on any marketplaces like Amazon, Flipkart, Nyka etc.
2. You will get a 50% discount on all the current prices of the items.
3. The order has to be a PREPAID order.
4. The minimum items should be 50 to avail 50% discount.
5. The code is ‘BULK50’.
6. If you wish to have a GST invoice then you are required to share the GST certificate on on email: prashasti1703@gmail.com or WhatsApp on +918707003136 or call us on +918707003136.
If your transaction failed in the first attempt, you can retry by visiting your cart again.
Payments can fail for the following reasons:
1. The entered credit or debit card details, e.g. name on the card, card number, CVV, 3D secure PIN and expiry date are incorrect.
In case of an American Express card, your transaction can fail if your billing address Pin code is incorrect.
2. The provided card details are no longer valid or needs to be updated.
3. Your bank is going through an outage.
4. You closed or refreshed the page or press backspace while the transaction is being processed by your bank.
5. The connection between Gateway and your bank fails due to some technical issues and the transaction cannot be completed.
6. Your card may be blocked for online transactions.
7. You used a card that is not currently accepted on www.berrylush.com. For more information see Accepted payment methods.
Note-
If your payment is still processing, you will see ‘We have not received payment confirmation from your bank or credit card yet’.
In such cases, do not attempt paying a second time unless you are sure that your payment failed. If you accidentally pay twice, we will refund your extra payment within a few days.
As per the latest RBI update, customers who have never used their credit or debit cards for an online transaction (on any online merchant) previously or whose cards were issued on or after 16 March 2020, are required to contact their respective banks and get their credit or debit card activated for online transactions.
